FAQs 

FREQUENTLY ASKED QUESTIONS

1.    What is the shelf life of your products?

Our products typically have a shelf life of 12-24 months, depending on the formulation. To ensure optimal freshness and efficacy, we recommend using products within their specified period after opening.

2.    Are your products suitable for all skin types?

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive, oily, dry, and combination skin.

3.    Do you test your products on animals?

No, we are proud to be a cruelty-free brand. We do not test our products on animals, nor do we commission any third parties to conduct animal testing on our behalf.

4.    Do your products contain parabens, sulfates, or other harmful chemicals?

We are committed to formulating products free from potentially harmful ingredients such as parabens, sulfates, phthalates, and synthetic fragrances. Our formulations prioritize natural and clean ingredients to promote skin health and safety.

5.    How should I store your products?

To maintain the potency and integrity of our products, we recommend storing them in a cool, dry place away from direct sunlight and humidity. Avoid exposing products to extreme temperatures, as this may affect their stability.

6.    Can I use your products during pregnancy or while breastfeeding?

While our products are generally safe for use, we recommend consulting with your healthcare provider before incorporating any new skincare products into your routine, especially during pregnancy or breastfeeding.

7.    Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our shipping policies for more information on available destinations and delivery times.

8.    How can I contact your customer service team?

You can reach our customer service team via email at enquiry.shyn@vestcreation.com or by phone at +60146372488. Our team is available Mon-Fri (0800-1700hrs) to assist you with any questions or concerns you may have.